WHAT IS YOUR RETURNS POLICY?
You can return any
item within 14 days of receipt as long as it is unused and in its
original packaging. We will be happy to exchange the item for a
replacement or to make a refund which will go onto the card used to make
your purchase. We are not able to refund any postage charges and
postage will be charged on any exchange items. You have a right to
cancel your order within 14 days of receiving your purchase. This 14 day
period begins the day after you receive the items from us. Please notify
us in writing within 14 days that you wish to cancel your order and that
you intend to return the item(s) and we will be happy to offer you a
full refund. You then have a further 14 days from the date you notify us
that you'd like to cancel your order to return the goods to us.
If you are unsure about a specific usage for a tool, please contact our technical team at 0845 689 0294 (Monday - Friday 9.00am to 5.00pm) before placing the order.
HOW DO I RETURN SOMETHING?
You can send your return by post and the delivery note that came with your parcel has clear instructions of how to do this. You need to complete the reverse side of the delivery note with the details of the items you are returning and enclose the note with your returned parcel. It would really help us in developing our products if you could give a reason why they were not suitable. Please let us know whether you require an exchange or a refund and always include a daytime telephone number and your email address in case we need to contact you about the return. If you no longer have your delivery note, please include a letter giving your name, address, customer number if possible, email address and daytime telephone number plus a note of what you are returning and why, and whether you want a refund or exchange for another product.
Make sure your items are securely wrapped and send your return to:
Returns Department, Maxicam Ltd, Unit 15 Spitfire Business Park, 1 Hawker Road, Croydon, Surrey. CR0 4WD. Parcels are returned at your own cost, and we strongly recommend you obtain a free certificate of postage from the Post Office as we are responsible for your parcel only once it has been received into our warehouse. Items lost in transit will not be treated as returned.
WHAT IF THE ITEM IS FAULTY?
We are always very disappointed on the rare occasions our customers receive a faulty item. If you have identified the fault within 30 days of purchase, then you can return the item under our normal return procedure for exchange or refund. Make sure you let us know about the fault so we can make sure other items are not affected. We will refund any postage on a faulty item, and ensure you are reimbursed for standard return postage on the item. If a fault develops outside of the 30 day return period, contact us on 0845 689 0294 (Monday - Friday 9.00am to 5.00pm) or by email on firstname.lastname@example.org before you return the item so we can discuss the fault with you and agree the best way forward. Please take extra care to read any specific care instructions provided with your purchase. We cannot accept an item returned as faulty if the appropriate product care instructions have not been followed and the damage caused to the product is clearly due to wear and tear or misuse.
HOW DO I ARRANGE AN EXCHANGE?
If the product you require is still available we will exchange it for you. If the new item you require costs less than the one you have returned we will refund you the difference. If it costs more than the one you have returned we will need to take an additional payment from you before we can send you the item. Please make sure you give us a daytime telephone number or your email address so we can contact you.
HOW LONG WILL IT TAKE TO DEAL WITH MY RETURN?
Once your parcel has been received by our team it can take up to 10 working days to fulfill your request. Returns are dealt with in the order in which they are received so returns sent by Recorded Delivery may reach us more quickly but do not progress more quickly through the process. When we have dealt with your parcel we will confirm this to you by email, assuming you have given us your email address. Please remember that it can take three to four days after we have processed a refund payment for it to appear on your credit card statement. If, after sending your return to us, you have not received our email confirmation within 10 working days, please contact us on 0845 689 0294 (Monday - Friday 9.00am to 5.00pm) so we can investigate.